Can I email to place order?
Yes, can place order on our email sticknow189@gmail.com
How do I proceed to pay for my order?
For online order, you can pay by online bank transfer directly during checkout. Our website integrate with toyyibpay payment channel.
Can I pay upon collection of my order?
No, all payment have to be cleared before we proceed with your order.
What is your company account number?
Trio Master Legacy, RHB bank account no. : 2126 20000 10894
Can I request a special finishing or special requirement for my orders?
Yes, before you place the order, kindly contact us at sticknow189@gmail.com or call us at 03 5512 1664 to request new quotation base on your enquiry, we will try our best to assist you.
Can I cancel or change my order? (No refundable/returnable cash after payment.)
NO. Customers need to double check the order before you place order, artwork does not allow to be changed after the order is placed. STICKNOW will not entertain any cancellation, refund, exchange of products due to customer’s change of mind once payment is accepted.
We will only accept return requests if
We delivered the wrong products to customer due to our mistakes.
Notes : Please take note that we are not responsible for any damage caused during delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.
Do you offer artwork, design services?
No. we do not have any design service, the customer have to prepare ready to print artwork.
Does STICKNOW provide artwork color proof checking services before printing?
No. We do not have any color guarantee, unless you printed a color proof in our company before you batch order with the same material and the same machine, the color proof must be brought back to us, when you order in bulk, you must bring back the color proof so that we can compare, we will let you know whether we can follow the same colour or not, please note that even there is clear proof we cannot ensure will be 100% same with the previous order. STICKNOW cannot be held liable for color variations between jobs printed in different batches at different ordering periods.
Will the color of my printed product match 100% of the original color of my artwork?
NO. The outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from the printing company to the printing company. Normally the outcome color range is different within 10% -20%.
What file format should I use to save my artwork?
PDF file in CMYK Colour mode, for Die cut sticker product only, please ready your cutting line in artwork. Ai format with die cut line. Please noted that we prefer PDF file formats in CMYK colour mode, if customer insist using any other file formats such as .ai, .psd, .png etc, we are NOT responsible for any loss or damage of images or artwork that occurs in conversions from any other file formats to PDF file formats.
Does STICKNOW guarantee on time delivery of my goods?
While we are committed to the timely delivery of goods to our customer, we cannot guarantee you 100% punctuality due to factors such as machine problem, emergencies, quantity of your order and the efficiency of the third party courier service.
Does STICKNOW guarantee all of the printed material sizes will be 100% accurate?
NO. All of the finished goods may not be 100% in actual size, some of the material will be different in 0.5inches – 2inches due to the different type of finishing, the size of the material and product.
Does STICKNOW will proof check your artwork before print?
NO. We cannot be held liable for any consequences in the event an artwork error goes undetected. Such as errors of missing font, missing linked file, CMYK over 250%, RGB color / Pantone color, image less than 300dpi, line less than 0.25pts, font less than 8pts, less than 10% different for toning effect as well as grammar mistakes and object missing due to overprint setting.
Does all of the order can be ready in 3 working days?
NO. For certain product, our normal processing day is 3 working days (calculate start from the next day), if your order quantity is huge it need more time to complete, the processing day might be extended, if there is any delay in your order we will inform you. Please check in each product description the collection date due to differ ready time to pickup.
What units of measurement should I prepare for printing order?
We prefer size in MM, CM, INCH AND FEET.
What is the cut off time for urgent order and normal order?
Our cut off time for normal 3 working days and urgent next working day order is 3pm, for same day order is before 1pm.
I accidentally overpaid to your bank account can I get refund?
If customer overpaid, or mistaken transactions, we will return the balance into STICKNOW’s website online account, deposit only can use for online purchase, NO cash refund or online transfer back to your bank account, STICKNOW will not entertain any refund once payment is deposited.
Unable to upload file/add item to the cart, jump back to the home page?
If your file size large then you may upload a dummy file and add it to the cart, please remark (original file will send by email), then after you checked out, you have to send your original file by email (sticknow189@gmail.com) and remark your order number in email. Please write your no phone in email in case our team want make confirmation with you.